Returns Policy provided by Sea Store directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by Sea Store to you. All products listed under a particular category may not have the same returns policy. Please do read all sections carefully to understand the conditions and cases under which returns will be accepted.

  • All kinds of Returns and Replacements will only be effective in Bangladesh.
  • No return or replacement will be effective in case of export from Bangladesh. In this case, buyer will have to confirm their order prior to export either physically by buyer representatives or by photographs of the product sent to them with manufacturer name plate or part numbers.
  • Return of a product will only be applicable for the ‘Food Provision” type products, under the following conditions –
    • If the quality of the product is compromised.
    • If the expiry date is over.
    • If the item is mismatching with the order.
  • Replacement of the product will be offered to buyer in case of mechanical or electrical mismatch of any product.
  • All product type items will have to be checked prior to receive onboard by the ship’s staffs or in buyer’s office. The product will have to return immediately to the ‘Delivery Team’ under the following conditions –
    • If the quality of the product is compromised.
    • If the expiry date is over.
    • If the item is mismatching with the order.